123Psych | Last Updated: October 25, 2026
This Sharing Settings and Cookie Notice explains how 123Psych deploys cookies, tracking technologies, and data-sharing controls across our website and digital services. Common provisions are detailed separately for services received within Australia (Part A) and internationally (Part B).
Applies to individuals receiving services within Australia.
Cookies are small files stored by a browser; pixels, tags, SDKs and local storage can recognise browsers or measure interactions. 123Psych publishes the actual technologies deployed, their operators, purposes and retention periods. This notice does not imply advertising trackers are installed if they are not.
These support security, fraud prevention, session continuity, load balancing, consent records and essential site functions. They are limited to what is genuinely necessary, with an explanation of any controls users can apply through their browser.
Optional preferences may remember language, display or accessibility settings. Settings may be stored locally or by a service provider; disabling them may affect convenience rather than essential site access.
Where enabled, analytics measure visits, error rates and page performance. Providers, event categories, IP handling, data retention, transfer countries and opt-out options are disclosed. Questionnaire answers, diagnosis details, therapy messages and other sensitive content are never collected in analytics events.
If advertising tools are used, vendors and types of sharing are clearly identified. Sensitive health information is never disclosed for profiling or advertising targeting. A strict ethical and legal review is applied prior to any marketing integration.
Granular choices are presented before optional technologies are activated where required. Rejecting optional trackers is as straightforward as accepting them. Consent versions, timestamps and categories are securely recorded.
Users may withdraw optional consent prospectively through the implemented consent interface and may delete cookies via browser settings. Disabling cookies can affect certain site functions.
A current cookie register is maintained listing name, provider, purpose, category, duration and cross-border implications. Any material addition of analytics or third-party tools triggers renewed consent where required.
A verified contact channel is provided for tracking concerns. Users may exercise access, correction, objection and complaint rights. Our general handling of personal information is governed by the Privacy Policy.
For Australia, tracking and data practices comply with the Privacy Act 1988 (Cth), Australian Privacy Principles, Spam Act 2003, and Australian Consumer Law.
Practitioners adhere to Ahpra and National Board telehealth standards. Consumer guarantees under Australian law cannot be excluded.
Sensitive health information receives heightened protection. Cross-border disclosures comply with APP 8, and electronic messaging strictly follows opt-in and unsubscribe mandates.
Concerns may be raised via 123Psych complaints, relevant state/territory health complaints bodies, Ahpra, or the OAIC.
Applies to people receiving services in countries outside Australia, only where 123Psych is legally able to provide the relevant service.
International users are provided with clear notices regarding browser cookies, local storage and analytics technologies, ensuring alignment with cross-border data protection frameworks.
Essential session and security cookies are utilised to maintain secure authenticated logins, form submissions, and transaction integrity.
Preferences such as language or visual accessibility settings are remembered to improve user convenience without requiring recurring setup.
Performance telemetry is aggregated to monitor platform uptime and responsiveness. Clinical notes and confidential intake forms are never included in analytical tracking.
Third-party advertising pixels are prohibited from observing authenticated therapy or sensitive health consultations.
In accordance with GDPR and ePrivacy requirements, European visitors receive an upfront consent banner permitting granular acceptance or rejection of non-essential cookies.
Consent preferences may be modified at any time via the on-site consent manager or by configuring individual browser privacy controls.
International partners and integrated plugins are reviewed regularly to verify compliance with international data processing agreements.
International users may submit inquiries regarding cookie tracking or request data deletion via our Data Protection Officer.
Digital interactions adhere to international cross-border healthcare parameters and local practitioner standards.
Where GDPR or UK GDPR applies, cookie deployment conforms with Article 6 lawful processing bases and Article 9 restrictions on health-related profiling.
Compliance with regional tracking regulations, including the California Consumer Privacy Act (CCPA) and Canadian PIPEDA, is maintained where applicable.
Electronic tracking choices respect international spam legislation and the UK Privacy and Electronic Communications Regulations (PECR).
Mandatory consumer protection rights under the user’s home jurisdiction remain fully preserved.
