1. Introduction

At 123Psych.net, we are committed to maintaining a safe, respectful, secure and spam-free online environment for our users, mental health professionals, and visitors.

We have a zero-tolerance policy towards unsolicited commercial electronic messages, fraudulent communications, misleading advertising, and other forms of spam.

This Anti-Spam Policy explains how we manage electronic communications, protect our users, and prevent the misuse of our website and services.

2. Compliance with Anti-Spam Laws

123Psych.net is committed to complying with applicable anti-spam and electronic communication laws, including:

• The Australian Spam Act 2003 (Cth)
• The Australian Privacy Act 1988 (Cth), where applicable
• The United States CAN-SPAM Act, where applicable
• The European Union General Data Protection Regulation (GDPR) and relevant electronic marketing laws, where applicable
• Other applicable international privacy and electronic communication regulations

We strive to ensure that our communications are lawful, transparent, relevant and respectful of recipients' preferences.

3. Our Commitment to Permission-Based Communications

123Psych.net does not knowingly send unsolicited commercial electronic messages.

We may send communications relating to:

• Account registration and verification
• Appointment bookings, confirmations and reminders
• Service updates and important announcements
• Customer support enquiries
• Educational psychology and mental health resources
• Newsletters, promotions and marketing communications where legally permitted

Marketing communications will only be sent where we have an appropriate legal basis, including consent where required.

We do not sell, rent or share email addresses with third parties for their independent unsolicited marketing purposes.

4. Consent and Email Subscriptions

Where consent is required, users must voluntarily subscribe or otherwise provide valid consent before receiving marketing communications from 123Psych.net.

We aim to ensure that:

• Subscription requests are clear and transparent.
• Consent is not obtained through deceptive or misleading practices.
• Users understand the types of communications they may receive.
• Records of consent are maintained where appropriate.
• Users can withdraw their consent at any time.

Consent to receive marketing communications is not a condition of accessing services unless expressly permitted by applicable law.

5. Unsubscribing from Communications

Recipients of marketing emails may unsubscribe at any time using the unsubscribe link provided in the message or by contacting us through our website.

We will process unsubscribe requests as soon as practicable and within the time required by applicable law.

Under Australian spam legislation, commercial electronic messages must include a functional unsubscribe facility, and unsubscribe requests must generally be actioned within five business days.

Unsubscribing from marketing communications will not necessarily prevent essential transactional or service-related communications, such as appointment confirmations, account security notices or legally required notifications.

6. Prohibited Spam Activities

Users, practitioners, advertisers, and other parties accessing 123Psych.net must not use our platform to:

• Send unsolicited bulk emails or commercial messages.
• Distribute misleading, fraudulent or deceptive content.
• Promote scams, phishing schemes or fraudulent services.
• Harvest or collect email addresses or personal information without authorisation.
• Send repeated unwanted promotional messages.
• Distribute malware, viruses or malicious links.
• Impersonate 123Psych.net, its staff, registered professionals or other users.
• Promote unauthorised products or services through messaging, comments or contact forms.
• Use automated systems or bots to distribute spam.
• Send abusive, threatening, harassing or otherwise unlawful communications.

Any activity that compromises the safety, privacy or experience of our users is strictly prohibited.

7. Protection of Mental Health Information

As a psychology and mental health platform, 123Psych.net recognises the importance of protecting sensitive personal and health-related information.

We do not permit the use of confidential mental health information for unsolicited marketing purposes.

Where applicable, we implement appropriate administrative, technical and organisational safeguards to protect personal information from unauthorised access, disclosure, misuse or exploitation.

Our handling of personal and sensitive information is further described in our Privacy Policy.

8. Third-Party Communications

Third-party practitioners, advertisers, partners and service providers using 123Psych.net must comply with this Anti-Spam Policy and all applicable laws.

Third parties must not use information obtained through our platform to send unauthorised marketing communications.

123Psych.net reserves the right to investigate complaints and suspend or terminate access where third parties breach this policy.

9. Spam Prevention and Security Measures

123Psych.net may use reasonable security and monitoring measures to prevent spam and platform misuse, including:

• Spam detection and filtering technologies
• Email verification procedures
• CAPTCHA or other automated bot prevention tools
• Monitoring of suspicious activity, consistent with applicable privacy laws
• Restrictions on abusive or automated messaging
• Blocking of suspicious accounts, domains or IP addresses
• Investigation of reported spam incidents

We may update these measures as new security risks and technologies emerge.

10. Reporting Spam or Abuse

If you receive a suspicious or unsolicited communication claiming to originate from 123Psych.net, or encounter spam through our platform, please report it using the contact options available on our website.

When reporting suspected spam, please provide relevant information such as:

• The sender's email address
• The date and time of the communication
• A copy or screenshot of the message
• A brief description of the suspected violation

Please avoid including unnecessary confidential health information in spam reports.

We will review reports and take appropriate action where warranted.

11. Enforcement and Account Restrictions

123Psych.net reserves the right, subject to applicable law and contractual obligations, to:

• Remove spam or unauthorised promotional content.
• Restrict or suspend accounts involved in spam activities.
• Terminate access for serious or repeated violations.
• Block suspicious electronic communications.
• Report unlawful activities to relevant authorities where appropriate.
• Take other reasonable steps to protect users and the integrity of our services.

Enforcement actions may be taken without prior notice where necessary to address security risks or serious misconduct.

12. Limitation of Responsibility

While 123Psych.net takes reasonable steps to prevent spam, no online system can guarantee complete protection against unsolicited or malicious communications.

Users are encouraged to exercise caution when opening unexpected messages, clicking unfamiliar links or sharing personal information.

123Psych.net is not responsible for fraudulent communications sent by unauthorised third parties impersonating our platform, except to the extent responsibility cannot lawfully be excluded.

13. Changes to This Policy

123Psych.net may update this Anti-Spam Policy periodically to reflect changes in legislation, technology, business practices or security requirements.

The latest version will be published on our website with an updated revision date.

Continued use of our services following an update will be subject to the revised policy to the extent permitted by applicable law.

14. Contact Information

For questions, concerns, unsubscribe requests or reports of suspected spam, please contact:

123Psych.net

Website: https://123psych.net

Contact: Via the official contact options published on our website.

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