123Psych | Australia & International | Prepared: 25 October 2026
Part A - Australia: core provisions plus Australian legal requirements.
Part B - International (outside Australia): core provisions plus international legal requirements.
Common provisions are restated in each part so each can be read independently.
Applies to people receiving services in Australia.
123Psych aims to make its website, booking process, information and remote-service entry points accessible to people with diverse visual, auditory, motor, cognitive and communication needs. This is an improvement commitment, not a claim of audited conformance.
WCAG 2.2 Level AA is an appropriate design target, subject to assessment. Publish a conformance statement only after testing the actual site and documenting exceptions. Assess forms, navigation, consent banners, appointment booking, authentication and third-party embedded tools.
Design interactive functions to work without a mouse; provide visible focus, logical tab order, skip navigation, operable dialogs and accessible error messages. Do not promise a proprietary accessibility toolbar or shortcuts unless deployed and tested.
Use headings in order, meaningful labels, alternative text, accessible names, status announcements, sufficient contrast and correctly identified language. Test with representative screen-reader and browser combinations.
Support zoom, text resizing, reflow, orientation changes where possible, appropriately sized touch targets and platform accessibility features such as VoiceOver and TalkBack. Avoid interactions dependent solely on gesture, colour or time limits.
Provide captions, transcripts or accessible alternatives as appropriate for public video/audio content. For live consultations, discuss reasonable communication adjustments, interpreter needs and accessible alternatives without promising features the video provider cannot support.
Use predictable navigation, clear instructions, descriptive links, accessible appointment reminders and understandable error recovery. Avoid unnecessary time pressure or unexpected content changes. Explain clinical and legal information in plain language where feasible.
Third-party booking, payment, video and consent interfaces may have different accessibility characteristics. Identify known barriers, available workarounds and a responsible process for remediation; do not simply disclaim all responsibility for vendor accessibility.
Provide a verified accessible contact route for reporting barriers, requesting documents in another format or arranging reasonable adjustments. Ask for the page, device, assistive technology and barrier only when useful; do not require disclosure of a diagnosis. Establish an internal response and escalation process.
Review new content and major releases, train contributors, test with assistive technologies and people with disability where possible, and track fixes. Update the statement with a verified review date and any material limitations.
For Australia, consider the Privacy Act 1988 and Australian Privacy Principles where applicable; state and territory health-records and health-complaints laws; Australian Consumer Law; Spam Act 2003; Disability Discrimination Act 1992; and applicable professional registration, advertising, telehealth and record-keeping obligations. Applicability varies by service and entity.
Australian registered practitioners must meet relevant Ahpra and National Board standards, including appropriate telehealth practice, informed consent and professional indemnity. Australian Consumer Law rights and remedies cannot be contracted away; fees and cancellation conditions must not be misleading or unfair.
Sensitive health information requires particular care. Assess collection notices, authorised uses, access/correction rights, retention and eligible breach notification. Before overseas disclosures, evaluate APP 8 duties where applicable. Commercial electronic marketing requires compliant consent, sender identification and unsubscribe mechanisms.
Clients may contact the relevant state or territory health complaints organisation and, for registered practitioners, Ahpra or the applicable National Board. Privacy complaints may be escalated to the OAIC where it has jurisdiction. Accessibility should be assessed against discrimination duties and reasonable adjustments.
Applies to people receiving services in countries outside Australia, only where 123Psych is legally able to provide the relevant service.
123Psych aims to make its website, booking process, information and remote-service entry points accessible to people with diverse visual, auditory, motor, cognitive and communication needs. This is an improvement commitment, not a claim of audited conformance.
WCAG 2.2 Level AA is an appropriate design target, subject to assessment. Publish a conformance statement only after testing the actual site and documenting exceptions. Assess forms, navigation, consent banners, appointment booking, authentication and third-party embedded tools.
Design interactive functions to work without a mouse; provide visible focus, logical tab order, skip navigation, operable dialogs and accessible error messages. Do not promise a proprietary accessibility toolbar or shortcuts unless deployed and tested.
Use headings in order, meaningful labels, alternative text, accessible names, status announcements, sufficient contrast and correctly identified language. Test with representative screen-reader and browser combinations.
Support zoom, text resizing, reflow, orientation changes where possible, appropriately sized touch targets and platform accessibility features such as VoiceOver and TalkBack. Avoid interactions dependent solely on gesture, colour or time limits.
Provide captions, transcripts or accessible alternatives as appropriate for public video/audio content. For live consultations, discuss reasonable communication adjustments, interpreter needs and accessible alternatives without promising features the video provider cannot support.
Use predictable navigation, clear instructions, descriptive links, accessible appointment reminders and understandable error recovery. Avoid unnecessary time pressure or unexpected content changes. Explain clinical and legal information in plain language where feasible.
Third-party booking, payment, video and consent interfaces may have different accessibility characteristics. Identify known barriers, available workarounds and a responsible process for remediation; do not simply disclaim all responsibility for vendor accessibility.
Provide a verified accessible contact route for reporting barriers, requesting documents in another format or arranging reasonable adjustments. Ask for the page, device, assistive technology and barrier only when useful; do not require disclosure of a diagnosis. Establish an internal response and escalation process.
Review new content and major releases, train contributors, test with assistive technologies and people with disability where possible, and track fixes. Update the statement with a verified review date and any material limitations.
123Psych must assess whether a service may legally be offered to a client in each destination country, including professional licensing, permitted telehealth modalities, age and guardian consent, prescribing restrictions, safeguarding and professional indemnity. A website accessible worldwide is not proof that clinical services are available worldwide.
Where GDPR or UK GDPR applies, identify the controller and representative or DPO where required, specify lawful bases and Article 9 conditions for health data, provide transparent notices and rights procedures, and assess processors, security, data breaches and international transfer mechanisms. Do not assume consent is the lawful basis for all clinical processing.
Evaluate laws in the actual markets served, potentially including Canadian federal/provincial privacy laws, New Zealand Privacy Act, Singapore PDPA, and US federal/state health and consumer privacy rules where applicable. Do not assert HIPAA coverage, US state licensure or international certifications without verified facts.
For relevant European audiences, assess ePrivacy consent for non-essential tracking and GDPR requirements; for the UK consider PECR. Apply local direct-marketing opt-in and unsubscribe rules, consumer cancellation rights, accessibility duties and digital-service requirements where applicable.
Any governing-law or forum provision must preserve mandatory rights in the consumer’s country where applicable. Do not impose US-style arbitration or class-action waivers by default. Provide practical international complaint and regulatory escalation channels.
