123Psych | Australia & International | Prepared: 25 October 2026
Part A - Australia: core provisions plus Australian legal requirements.
Part B - International (outside Australia): core provisions plus international legal requirements.
Common provisions are restated in each part so each can be read independently.
Applies to people receiving services in Australia.
These provisions govern use of 123psych.net and any related booking, communications or remote-care functions that 123Psych actually makes available. The legal entity operating the service, the contracting clinical provider and the scope of each offering must be identified before publication. Website use alone does not create a clinician-patient relationship. A clinical relationship arises only when a suitably qualified practitioner accepts a client for care under applicable professional requirements.
Users must provide accurate contact, age, location and emergency information where reasonably necessary for safe care. Eligibility, capacity to consent, parental authority and confidentiality for minors depend on applicable law and professional judgment. We may request verification proportionate to the service and must not assume that a parent automatically has unrestricted access to an adolescent's confidential health records.
Any assessment, counselling, psychology or psychiatric service must be delivered only by a practitioner authorised and appropriately qualified to provide it in the location of the client and, where relevant, the practitioner. Clinical judgment, diagnosis, referral, record keeping, mandatory reporting and treatment decisions remain subject to professional duties. No particular outcome, diagnosis, prescription, report or treatment result is guaranteed.
Remote care may involve video, audio, telephone or secure messaging where offered. Before care, clients should be informed about likely benefits, material risks, confidentiality limitations, technical failures, alternatives, fees and what happens in an emergency. Practitioners may determine that remote care is unsuitable and recommend local or in-person services. Clients may withdraw consent subject to consequences for services already supplied and legally required records.
123Psych is not an emergency response service and routine website messaging must not be relied on for urgent intervention. In Australia, call 000 for immediate danger; Lifeline is available on 13 11 14. Outside Australia, contact local emergency services or an appropriate local crisis service. Practitioners may need to disclose information where lawfully necessary to prevent serious threats, safeguard children or meet other mandatory obligations.
Prices, currency, session length, inclusions, taxes, payment timing and any rebate eligibility must be clearly displayed before checkout. Charges may be processed by an identified payment service provider. A subscription or recurring charge applies only where clearly offered and expressly authorised, with the renewal amount, frequency and cancellation mechanism disclosed before purchase. No Medicare, private insurance or other reimbursement is promised unless expressly confirmed.
The actual notice period, any reasonable late-cancellation or no-show fee and how to reschedule must be prominently disclosed before booking. Any fee must be proportionate, transparent and subject to applicable consumer law and circumstances beyond the client's control. Refunds or remedies required by law are not excluded. If a practitioner cancels or cannot provide a paid session, an appropriate rescheduling or refund process must be available.
Users must protect account credentials, avoid impersonation, unauthorised access, harassment, malware, unlawful uploads or interference with service operation. Access may be restricted for a proportionate safety, security or legal reason, with consideration of continuity of care and access to clinical records. Users should not upload another person's sensitive information without an appropriate legal basis.
Personal and health information is handled under the separately published 123Psych Privacy Policy and relevant clinical confidentiality rules. Clinical records may be subject to professional retention and access duties. Website analytics, advertising and customer-support systems must not be treated as interchangeable with clinical records; access should be limited to people with an authorised need.
123Psych or its licensors retain rights in original website design, branding and content. Users receive a limited right to access content for lawful personal purposes; this does not restrict rights in their own information. External links, video, scheduling and payment services may have their own terms and privacy notices, but their use does not remove responsibilities imposed on 123Psych by law.
We may undertake maintenance or make reasonable improvements, but will take appropriate steps to minimise disruption to scheduled care. Material changes to price, service scope or ongoing contracts require notice and any consent or cancellation rights mandated by law. Changes to terms do not retrospectively remove accrued rights.
Complaints should be directed to the verified 123Psych contact channel shown on the website. Clinical complaints may also be raised with the practitioner's professional regulator or relevant health complaints body. The parties may first attempt a fair informal resolution, without restricting statutory complaint, tribunal, court or regulator rights.
Nothing in these terms excludes non-excludable consumer guarantees, privacy rights, professional obligations or liability that cannot lawfully be limited. Any otherwise lawful limitation applies only to the extent permitted by the governing law. Blanket waivers of clinical negligence, automatic indemnities for all account activity and compulsory overseas arbitration are not adopted by this draft.
The published version must identify the responsible legal entity, business address, complaint and privacy contacts, effective date and a reliable method of receiving notices. If a provision is unenforceable, remaining provisions continue where legally possible. Substantive revisions should be notified reasonably in advance where required.
For Australia, consider the Privacy Act 1988 and Australian Privacy Principles where applicable; state and territory health-records and health-complaints laws; Australian Consumer Law; Spam Act 2003; Disability Discrimination Act 1992; and applicable professional registration, advertising, telehealth and record-keeping obligations. Applicability varies by service and entity.
Australian registered practitioners must meet relevant Ahpra and National Board standards, including appropriate telehealth practice, informed consent and professional indemnity. Australian Consumer Law rights and remedies cannot be contracted away; fees and cancellation conditions must not be misleading or unfair.
Sensitive health information requires particular care. Assess collection notices, authorised uses, access/correction rights, retention and eligible breach notification. Before overseas disclosures, evaluate APP 8 duties where applicable. Commercial electronic marketing requires compliant consent, sender identification and unsubscribe mechanisms.
Clients may contact the relevant state or territory health complaints organisation and, for registered practitioners, Ahpra or the applicable National Board. Privacy complaints may be escalated to the OAIC where it has jurisdiction. Accessibility should be assessed against discrimination duties and reasonable adjustments.
Applies to people receiving services in countries outside Australia, only where 123Psych is legally able to provide the relevant service.
These provisions govern use of 123psych.net and any related booking, communications or remote-care functions that 123Psych actually makes available. The legal entity operating the service, the contracting clinical provider and the scope of each offering must be identified before publication. Website use alone does not create a clinician-patient relationship. A clinical relationship arises only when a suitably qualified practitioner accepts a client for care under applicable professional requirements.
Users must provide accurate contact, age, location and emergency information where reasonably necessary for safe care. Eligibility, capacity to consent, parental authority and confidentiality for minors depend on applicable law and professional judgment. We may request verification proportionate to the service and must not assume that a parent automatically has unrestricted access to an adolescent's confidential health records.
Any assessment, counselling, psychology or psychiatric service must be delivered only by a practitioner authorised and appropriately qualified to provide it in the location of the client and, where relevant, the practitioner. Clinical judgment, diagnosis, referral, record keeping, mandatory reporting and treatment decisions remain subject to professional duties. No particular outcome, diagnosis, prescription, report or treatment result is guaranteed.
Remote care may involve video, audio, telephone or secure messaging where offered. Before care, clients should be informed about likely benefits, material risks, confidentiality limitations, technical failures, alternatives, fees and what happens in an emergency. Practitioners may determine that remote care is unsuitable and recommend local or in-person services. Clients may withdraw consent subject to consequences for services already supplied and legally required records.
123Psych is not an emergency response service and routine website messaging must not be relied on for urgent intervention. In Australia, call 000 for immediate danger; Lifeline is available on 13 11 14. Outside Australia, contact local emergency services or an appropriate local crisis service. Practitioners may need to disclose information where lawfully necessary to prevent serious threats, safeguard children or meet other mandatory obligations.
Prices, currency, session length, inclusions, taxes, payment timing and any rebate eligibility must be clearly displayed before checkout. Charges may be processed by an identified payment service provider. A subscription or recurring charge applies only where clearly offered and expressly authorised, with the renewal amount, frequency and cancellation mechanism disclosed before purchase. No Medicare, private insurance or other reimbursement is promised unless expressly confirmed.
The actual notice period, any reasonable late-cancellation or no-show fee and how to reschedule must be prominently disclosed before booking. Any fee must be proportionate, transparent and subject to applicable consumer law and circumstances beyond the client's control. Refunds or remedies required by law are not excluded. If a practitioner cancels or cannot provide a paid session, an appropriate rescheduling or refund process must be available.
Users must protect account credentials, avoid impersonation, unauthorised access, harassment, malware, unlawful uploads or interference with service operation. Access may be restricted for a proportionate safety, security or legal reason, with consideration of continuity of care and access to clinical records. Users should not upload another person's sensitive information without an appropriate legal basis.
Personal and health information is handled under the separately published 123Psych Privacy Policy and relevant clinical confidentiality rules. Clinical records may be subject to professional retention and access duties. Website analytics, advertising and customer-support systems must not be treated as interchangeable with clinical records; access should be limited to people with an authorised need.
123Psych or its licensors retain rights in original website design, branding and content. Users receive a limited right to access content for lawful personal purposes; this does not restrict rights in their own information. External links, video, scheduling and payment services may have their own terms and privacy notices, but their use does not remove responsibilities imposed on 123Psych by law.
We may undertake maintenance or make reasonable improvements, but will take appropriate steps to minimise disruption to scheduled care. Material changes to price, service scope or ongoing contracts require notice and any consent or cancellation rights mandated by law. Changes to terms do not retrospectively remove accrued rights.
Complaints should be directed to the verified 123Psych contact channel shown on the website. Clinical complaints may also be raised with the practitioner's professional regulator or relevant health complaints body. The parties may first attempt a fair informal resolution, without restricting statutory complaint, tribunal, court or regulator rights.
Nothing in these terms excludes non-excludable consumer guarantees, privacy rights, professional obligations or liability that cannot lawfully be limited. Any otherwise lawful limitation applies only to the extent permitted by the governing law. Blanket waivers of clinical negligence, automatic indemnities for all account activity and compulsory overseas arbitration are not adopted by this draft.
The published version must identify the responsible legal entity, business address, complaint and privacy contacts, effective date and a reliable method of receiving notices. If a provision is unenforceable, remaining provisions continue where legally possible. Substantive revisions should be notified reasonably in advance where required.
123Psych must assess whether a service may legally be offered to a client in each destination country, including professional licensing, permitted telehealth modalities, age and guardian consent, prescribing restrictions, safeguarding and professional indemnity. A website accessible worldwide is not proof that clinical services are available worldwide.
Where GDPR or UK GDPR applies, identify the controller and representative or DPO where required, specify lawful bases and Article 9 conditions for health data, provide transparent notices and rights procedures, and assess processors, security, data breaches and international transfer mechanisms. Do not assume consent is the lawful basis for all clinical processing.
Evaluate laws in the actual markets served, potentially including Canadian federal/provincial privacy laws, New Zealand Privacy Act, Singapore PDPA, and US federal/state health and consumer privacy rules where applicable. Do not assert HIPAA coverage, US state licensure or international certifications without verified facts.
For relevant European audiences, assess ePrivacy consent for non-essential tracking and GDPR requirements; for the UK consider PECR. Apply local direct-marketing opt-in and unsubscribe rules, consumer cancellation rights, accessibility duties and digital-service requirements where applicable.
Any governing-law or forum provision must preserve mandatory rights in the consumer’s country where applicable. Do not impose US-style arbitration or class-action waivers by default. Provide practical international complaint and regulatory escalation channels.
